Refund policy

PRUF Nation Return & Refund Policy

Last updated: October 30, 2025

At PRUF Nation, every item is made to order — crafted individually for each customer after purchase. This allows us to maintain the highest quality standards while minimizing waste and overproduction. Because of that, we operate under the following policy:

All Sales Are Final

Since each item is custom made, we do not accept returns, refunds, or exchanges for reasons such as size, fit, or change of mind.
Please review your order carefully before checkout to ensure accuracy in size, color, and quantity.

Damaged or Defective Items

If you receive a damaged, misprinted, or defective product, we’ll make it right.
Please contact us at support@prufnation.com within 7 days of receiving your order with:

  • Your order number

  • Clear photos of the damaged or defective item

  • A short description of the issue

Once verified, we will send a replacement at no additional cost or issue a store credit if a replacement isn’t available.

Incorrect Orders

If we sent the wrong item, color, or size due to our error, we’ll correct it immediately.
Email support@prufnation.com with your order number and photos, and we’ll send a prepaid return label or replacement depending on the situation.

Cancellations

Because production begins shortly after an order is placed, we cannot cancel or modify orders once production has started.
If you realize you made a mistake, contact us within 12 hours of ordering and we’ll try to catch it before processing begins.

Lost or Stolen Packages

PRUF Nation is not responsible for lost or stolen packages that are marked as “Delivered” by the carrier.
We recommend contacting your local post office or shipping provider first. If you need help filing a claim, our support team can assist.

Refund Eligibility (if applicable)

Refunds are only issued if:

  • A replacement cannot be provided for a damaged or defective item

  • The product is out of stock

  • The claim is approved by our customer service team

Approved refunds will be processed back to your original payment method within 5–10 business days.

Contact Us

If you have questions or concerns about your order, reach out to:
📧 support@prufnation.com
We’ll respond within 1–2 business days.